EMPLOYMENT HISTORY
Southeast Michigan Synod - ELCA 2010 -
► Administrative Assistant / Bookkeeper Feb 2010 - Present
Blue Cross Blue Shield of Michigan 1972 - 2010
► Technology Analyst 2003 – Feb 2010
Call Center Integrated Solutions
Provide 24 x 7 Level 1 and 2, systems operations technical configuration maintenance primary maintenance support responsibilities for other ASPECT Call Center integrated application systems and software products: e.g,Crystal Enterprise and NICE Monitor Systems
► Analyst / Team Leader 1999 - 2003
Voice Communications
Reviewed and analyzed monthly invoices
Maintained cellular inventory (Verizon Wireless)
Maintained and updated VIDS database
Issued Remote Access Service (RAS) pin numbers, calling cards
► Programmer Analyst Trainee (PAT) 1998 - 1999
Information Services Training
Attended formal classroom training for (COBOL) mainframe programming
Southeast Michigan Synod - ELCA 2010 -
► Administrative Assistant / Bookkeeper Feb 2010 - Present
Blue Cross Blue Shield of Michigan 1972 - 2010
► Technology Analyst 2003 – Feb 2010
Call Center Integrated Solutions
Provide 24 x 7 Level 1 and 2, systems operations technical configuration maintenance primary maintenance support responsibilities for other ASPECT Call Center integrated application systems and software products: e.g,Crystal Enterprise and NICE Monitor Systems
► Analyst / Team Leader 1999 - 2003
Voice Communications
Reviewed and analyzed monthly invoices
Maintained cellular inventory (Verizon Wireless)
Maintained and updated VIDS database
Issued Remote Access Service (RAS) pin numbers, calling cards
► Programmer Analyst Trainee (PAT) 1998 - 1999
Information Services Training
Attended formal classroom training for (COBOL) mainframe programming